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Council services and facilities

The information on this page covers services and facilities managed by Tweed Shire Council. If you can't find what you're looking for and you believe it is a Council-related issue, please use our Report a Problem form or contact us.

For life-threatening emergencies, call 000.

  •     Open
  •     Open with changes/restrictions
  •     Postponed/paused
  •     Temporarily closed
  • Aerodrome see Airfield

    Status: .
  • Airfield

    Status: Open.

    Last updated on Wednesday, 13 February 2019 at 03.07 PM

    Murwillumbah Airfield is open. For further information about the Airfield, visit https://www.tweed.nsw.gov.au/Airfield.
  • Animal pound

    Status: Temporarily closed.

    Last updated on Thursday, 13 February 2020 at 12.51 PM

    Council's Pound was closed to the public on Wednesday 25 September 2019 and temporary arrangements are currently in place, for further information about these arrangements please visit https://www.tweed.nsw.gov.au/Pound.
  • Animals see Animal pound

    Status: .
  • Art Gallery see Tweed Regional Gallery & Margaret Olley Art Centre

    Status: .
  • Barbecue see Parks and Gardens

    Status: .
  • BBQ see Parks and Gardens

    Status: .
  • Beach see Beaches and Lifeguard Services

    Status: .
  • Beach carparks

    Status: Open.

    Last updated on Friday, 8 May 2020 at 09.35 AM

    Beach carparks are open. The only exception is the road closure at Letitia Road, Fingal Head, which will remain in place until 30 June 2020.

    For more information, read the latest media release: https://www.tweed.nsw.gov.au/Newsroom/2795
  • Beaches and Lifeguard Services

    Status: Temporarily closed.

    Last updated on Wednesday, 29 April 2020 at 02.11 PM

    Surf Life Saving NSW has announced that due to the coronavirus situation beach patrols by volunteer surf lifesavers have been cancelled for the rest of the season. However, Council has increased paid patrols to help prevent emergencies on our beaches. Call triple zero (000) if you see someone in distress in the water.
  • Beauty Services and Tattooing

    Status: Open with changes/restrictions.

    Last updated on Thursday, 30 July 2020 at 04.07 PM

    Under Public Health Orders [ https://www.legislation.nsw.gov.au/#/ ] you must have a COVID-19 Safety Plan for how your business will keep your customers and workers safe. You can either:

    - use the COVID-19 Safety Plan: beauty, nail, waxing, tanning, hairdressing salons and massage or tattoo parlours. Follow this Link: [ https://www.nsw.gov.au/covid-19/industry-guidelines/beauty-and-other-services ]
    - develop your own plan to address the checklist of matters required on the above link.

    Any business that provides mobile services must also comply with all relevant laws, including work, health and safety and public health laws, as well as local council and planning requirements.

    The Australian and NSW governments have announced support for businesses affected by COVID-19 [ https://www.tweed.nsw.gov.au/BusinessAssistance ]
  • Bin services also see Rubbish and Recycling Services

    Status: Open.

    Last updated on Tuesday, 18 February 2020 at 08.30 AM

    Household and commercial waste collections are running as normal. For further information about bin services, visit https://www.tweed.nsw.gov.au/WasteCollection.
  • Boat ramps

    Status: Open.

    Last updated on Monday, 15 June 2020 at 03.28 PM

    Following the easing of restrictions on recreational boating by the NSW Government, boat ramps are now open.
  • Brett Street CAFE

    Status: Open with changes/restrictions.

    Last updated on Tuesday, 19 May 2020 at 01.46 PM

    Up to 10 people can now sit to have a coffee, light meal or snack as per updated guidelines from the NSW Government. The Cafe will also continue to do takeaway (subsidised and affordable) meals. Pre-ordered meals to go can be collected Tuesday to Friday 11am to 1pm.

    The cafe opening hours are from 8am to 1pm Monday to Thursday until further notice.
  • Bridges also see Road closures

    Status: Open.

    Last updated on Friday, 8 February 2019 at 12.05 PM

    To view closures to roads and bridges, and any hazards, visit https://northernrivers.myroadinfo.com.au.
  • Business support

    Status: Open with changes/restrictions.

    Last updated on Monday, 11 May 2020 at 02.13 PM

    The NSW Government has implemented public health orders which may affect your business. The Australian and NSW governments have announced support for businesses affected by COVID-19.

    To help Tweed residents and businesses Council has also launched a COVID-19 Care Package https://emergency.tweed.nsw.gov.au/coronavirus/care-package
  • Camping see Tweed Coast Holiday Parks

    Status: .
  • Caravanning see Tweed Coast Holiday Parks

    Status: .
  • Cats see Animal pound

    Status: .
  • Cemeteries

    Status: Open with changes/restrictions.

    Last updated on Monday, 1 June 2020 at 09.20 AM

    From Monday 1 June 2020 Tweed Valley Cemetery at Eviron will allow up to 20 mourners in The Chapel and outdoor funerals can have up to 50 people. This is in line with NSW Government announcements that COVID-19 restrictions are beginning to ease. For further information about cemetries visit https://www.tweed.nsw.gov.au/Cemeteries
  • Clarrie Hall Dam

    Status: Open with changes/restrictions.

    Last updated on Monday, 15 June 2020 at 03.33 PM

    In line with NSW Government advice, playgrounds, outdoor exercise equipment, public barbecues and skate parks are now open across the Tweed. Social distancing measures must be maintained and only 10 people are allowed to use public facilities at any time so if there are too many people, wait or come back later.

    Weddings in public spaces can have up to 20 guests (plus the couple, celebrant and anyone assisting in the conduct of the service eg photographer).
  • Coastal erosion also see

    Status: Open.

    Last updated on Friday, 22 February 2019 at 02.31 PM

    To report erosion issues on beaches, creeks and riverbanks, visit https://www.tweed.nsw.gov.au/ReportAProblem.
  • Coastline see Coastal erosion

    Status: .
  • Commercial see Business support

    Status: .
  • Community centres see Community Services

    Status: .
  • Community facilities see Community Services

    Status: .
  • Community halls see Community Services

    Status: .
  • Community Services

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 1 July 2020 at 10.04 AM

    Community Centres at Banora Point and Tweed Heads South, Kingscliff Community Hall, South Sea Islander Room and the Tweed Heads Auditorium will be open from Wednesday 1 July.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Call (07) 5569 3110 or email communityservices@tweed.nsw.gov.au
  • Community venues see Community Services

    Status: .
  • Construction Site see Noise

    Status: .
  • Contact Centre see Contact Centre

    Status: Open with changes/restrictions.

    Last updated on Friday, 12 June 2020 at 10.40 AM

    Council customer service counters at both Tweed and Murwillumbah Offices re-open from Monday 15 June 2020. COVID-19 safety measures for customers and staff will be put in place. Opening hours are 9am – 4pm, Monday to Friday.
  • Customer Service Counter see Contact Centre

    Status: .
  • Dogs see Animal pound

    Status: .
  • Donations also see Volunteering

    Status: Open.

    Last updated on Wednesday, 12 December 2018 at 04.05 PM

    Offers of donations of goods and services can be arranged through local charities and services. During an Emergency event a lead agency will be set up as a part of the Recovery process. For further information please visit Office of Emergency Management - For the Community (https://www.emergency.nsw.gov.au/Pages/for-the-community/for-the-community.aspx)
  • Drainage see Stormwater

    Status: .
  • dump see Rubbish and Recycling Services

    Status: .
  • Evacuation centre

    Status: Open.

    Last updated on Wednesday, 12 December 2018 at 04.05 PM

    The location of Emergency Evacuation Centres is determined during an event. The Local Emergency Management Committee and SES will notify Council when this decision has been made. For further information please read the SES Floodsafe Fact Sheet, https://www.ses.nsw.gov.au/media/1200/evacuationwarning_factsheet-1.pdf.
  • Eviron see Cemeteries

    Status: .
  • Exercise Equipment see Parks and Gardens

    Status: .
  • Face to face see Contact Centre

    Status: .
  • Flood infrastructure also see Flood maps

    Status: Open.

    Last updated on Tuesday, 18 February 2020 at 08.29 AM

    The levee bank, flood gates and pumps are operating as normal. For further information about flood infrastructure, visit https://www.tweed.nsw.gov.au/Flooding.
  • Flood maps also see Flood infrastructure

    Status: Open.

    Last updated on Friday, 22 February 2019 at 01.58 PM

    To use Council's online mapping service, including flood maps, visit https://www.tweed.nsw.gov.au/Mapping.
  • Food Businesses

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 5 August 2020 at 10.46 AM

    Under Public Health Orders [ https://www.legislation.nsw.gov.au/#/ ] you must have a COVID-19 Safety Plan [ https://www.nsw.gov.au/covid-19/covid-safe-businesses ] for how your business will keep your customers and workers safe. For the latest COVID-19 compliance measures relevant to your restaurant, cafe, pub, club, bar, brewery or casino:

    - use the COVID-19 Safety Plan: restaurants, cafes, food courts [ https://www.nsw.gov.au/covid-19/industry-guidelines/restaurants-cafes-food-courts ]
    - use the COVID-19 Safety Plan: pubs, clubs, bars, breweries and casinos [ https://www.nsw.gov.au/covid-19/industry-guidelines/pubs-and-clubs-including-small-bars-cellar-doors-breweries-and-casinos ]
    - develop your own plan to address the checklist of matters required on one of the above pages.

    For a period of 12 months, effective 3 April 2020, the food business annual administration charge has been reduced by 25%. Find out more about Council's COVID-19 Care Package: https://emergency.tweed.nsw.gov.au/coronavirus/care-package

    Council is also waiving grease trap servicing requirements. View the media release: https://www.tweed.nsw.gov.au/Newsroom/2784
  • Footpath Trading

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 5 August 2020 at 10.33 AM

    Approvals for busking and street stalls are suspended until further notice.

    Council is waiving footpath dining fees for existing business for 12 months. Read more about our COVID-19 Care Package: https://emergency.tweed.nsw.gov.au/coronavirus/care-package
  • Front counter see Contact Centre

    Status: .
  • Gallery DownTown

    Status: Open with changes/restrictions.

    Last updated on Monday, 15 June 2020 at 03.05 PM

    Gallery DownTown is now open to the public with social distancing measures in place. In accordance with NSW Government Health Advice all visitors must register their contact details on arrival. Open: Monday - Friday, 10am - 3pm; Saturday, 10am - 2pm.
  • Garbage see Rubbish and Recycling Services and Bin services

    Status: .
  • Government assistance

    Status: Open.

    Last updated on Friday, 8 February 2019 at 09.43 AM

    There are a number of Disaster Assistance Schemes available. For further information, visit https://www.emergency.nsw.gov.au/Pages/for-the-community/disaster-assistance/disaster-assistance.aspx.
  • Grounds see Sportsfields

    Status: .
  • Holiday parks see Tweed Coast Holiday Parks

    Status: .
  • Impounding facility see Animal pound

    Status: .
  • In person see Contact Centre

    Status: .
  • Insects see Mosquitoes

    Status: .
  • Laboratory services see Tweed Laboratory

    Status: .
  • Levee bank see Flood infrastructure

    Status: .
  • Library services see Richmond Tweed Regional Library

    Status: .
  • Lifeguards see Beaches and Lifeguard Services

    Status: .
  • Markets

    Status: Open with changes/restrictions.

    Last updated on Thursday, 30 July 2020 at 04.16 PM

    Food markets remain open without restrictions.

    For other markets, under Public Health Orders [ https://www.legislation.nsw.gov.au/#/ ] you must have a COVID-19 Safety Plan [ https://www.nsw.gov.au/covid-19/covid-safe-businesses ] for how your business will keep your customers and workers safe. You can either:

    - use the COVID-19 Safety Plan: non-food markets [ https://www.nsw.gov.au/covid-19/industry-guidelines/retail-and-grocery ] (including artisan, clothing and craft markets)
    - develop your own plan to address the checklist of matters required on the above link.
  • Mosquitoes

    Status: Open.

    Last updated on Wednesday, 12 December 2018 at 04.06 PM

    Council’s regular mosquito activities are being undertaken currently. For further information please visit https://www.tweed.nsw.gov.au/NuisanceInsects.
  • Mozzies see Mosquitoes

    Status: .
  • Noise

    Status: Open with changes/restrictions.

    Last updated on Monday, 11 May 2020 at 02.43 PM

    Construction sites can operate on weekends and public holidays under new rules introduced by the NSW Government to support industry during COVID-19. Residential noise restrictions still apply.
  • Parks see Sportsfields

    Status: .
  • Parks and Gardens

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 5 August 2020 at 10.54 AM

    Playgrounds, outdoor exercise equipment, public barbecues and skate parks are open across the Tweed. Social distancing measures must be maintained, and if the park is at capacity you can either wait or come back later.

    For the latest updates and information on how many people can access a part at one time or attend a wedding in public space please visit: https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules#outdoor-public-gatherings
  • Playground see Parks and Gardens

    Status: .
  • Pools see Tweed Regional Aquatic Centres

    Status: .
  • Pound see Animal pound

    Status: .
  • Pump stations see Water and wastewater

    Status: .
  • Recovery see Government assistance and Volunteering and Donations

    Status: .
  • Recovery centre

    Status: Open.

    Last updated on Friday, 8 February 2019 at 11.15 AM

    Recovery centres are a one-stop-shop for the provision of government and non-government services for people affected by emergencies. The Office of Emergency Management will determine the location of recovery centres at the time of an event. For further information, visit https://www.emergency.nsw.gov.au.
  • Richmond Tweed Regional Library

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 1 July 2020 at 10.09 AM

    The Richmond-Tweed Regional Library branches at Tweed Heads, Kingscliff and Murwillumbah will be open from Wednesday 1 July.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Please visit the website for entry details such as booking times and other restrictions that may apply: https://www.rtrl.nsw.gov.au.
  • Road closures

    Status: Open.

    Last updated on Friday, 8 February 2019 at 12.05 PM

    To view closures to roads and bridges, and any hazards, visit https://northernrivers.myroadinfo.com.au.
  • Road damage

    Status: Open.

    Last updated on Friday, 7 December 2018 at 11.07 AM

    To report non urgent potholes and other road damage please visit https://www.tweed.nsw.gov.au/ReportAProblem. For urgent road damage, phone (02) 6670 2400, 1300 292 872 or After Hours on 1800 818 326.
  • Rubbish see Bin services and Rubbish and Recycling Services

    Status: .
  • Rubbish and Recycling Services also see Bin services and Tip Shop

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 27 May 2020 at 03.48 PM

    The Tip Shop at Stotts Creek Resource Recovery Centre will be open from Wednesday 3 June. Entry numbers will be limited to ensure social distancing measures are in place.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Please visit the website for details such as opening times and other restrictions that may apply: https://www.tweed.nsw.gov.au/ResourceRecovery.
  • Sandbags

    Status: Open.

    Last updated on Friday, 8 February 2019 at 09.44 AM

    If you require sandbags during a weather event, please phone SES on 132 500. For further information, visit https://www.ses.nsw.gov.au/.
  • Sewage see Water and wastewater

    Status: .
  • Sewer see Water and wastewater

    Status: .
  • Sewerage see Water and wastewater

    Status: .
  • Skate Park see Parks and Gardens

    Status: .
  • Skatepark see Parks and Gardens

    Status: .
  • Small business see Business support

    Status: .
  • Social media

    Status: Open.

    Last updated on Friday, 8 February 2019 at 12.02 PM

    Stay up to date with Council's latest news, as well as messages we share from local emergency organisations, by following us on social media:

    https://www.facebook.com/tweedshirecouncil
    https://twitter.com/TweedCouncil
    https://www.instagram.com/tweedshirecouncil
    https://www.youtube.com/tweedshirecouncil
    https://www.linkedin.com/company/tweed-shire-council
  • Sports clubs see Sportsfields

    Status: .
  • Sportsfields

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 27 May 2020 at 11.43 AM

    In line with Federal and State Public Health Orders, State and National Sporting Bodies are slowly lifting restrictions.

    For clubs affiliated with a NSW State Sporting Organisation (SSO), visit the NSW Office of Sport website: https://sport.nsw.gov.au/novel-coronavirus-covid-19

    For clubs affiliated with a QLD SSO, visit the QLD Government website: https://www.covid19.qld.gov.au/government-actions/roadmap-to-easing-queenslands-restrictions/sport/restrictions
  • Stormwater also see Sandbags

    Status: Open.

    Last updated on Wednesday, 12 December 2018 at 04.08 PM

    During times of high rainfall, the stormwater will temporarily struggle to cope with the inundation. This will drain as the rainfall eases. If you are experiencing overflow issues from the stormwater drain, please phone the SES on 132 500 for sandbags or support.

    If you wish to report a non urgent stormwater issue or damage to stormwater drains, please visit https://www.tweed.nsw.gov.au/ReportAProblem. If the issue is urgent, please call Council on (02) 6670 2400 , 1300 292 872 or After Hours on 1800 818 326.
  • Stotts Creek Resource Recovery Centre see Rubbish and Recycling Services

    Status: .
  • Stott's Creek tip see Rubbish and Recycling Services

    Status: .
  • Swimming pool see Tweed Regional Aquatic Centres

    Status: .
  • Tip see Rubbish and Recycling Services

    Status: .
  • Tip Shop also see Rubbish and Recycling Services

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 27 May 2020 at 03.53 PM

    The Tip Shop at Stotts Creek Resource Recovery Centre will be open from 3 June. Entry numbers will be limited to ensure social distancing measures are in place.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Please visit the website for details such as opening times and other restrictions that may apply: https://www.tweed.nsw.gov.au/ResourceRecovery.
  • Tweed Coast Holiday Parks

    Status: Open.

    Last updated on Wednesday, 5 August 2020 at 11.05 AM

    The Tweed Coast Holiday Parks are operating as normal. For further information about the Holiday Parks, visit https://www.tchp.com.au.
  • Tweed Lab see Tweed Laboratory

    Status: .
  • Tweed Laboratory

    Status: Open.

    Last updated on Wednesday, 20 May 2020 at 03.38 PM

    The Tweed Laboratory is operating as normal. For further information about the Tweed Lab, visit https://www.tweed.nsw.gov.au/TweedLab.
  • Tweed Regional Aquatic Centres

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 27 May 2020 at 03.44 PM

    Kingscliff outdoor pool will be open from 1 June for the general public. Bookings are essential and can be made from Friday 29 May. Murwillumbah squad training will be available for members only from 1 June, for details phone (02) 6670 2750.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Please visit the website of each facility for entry details such as booking times and other restrictions that may apply. https://trac.tweed.nsw.gov.au/
  • Tweed Regional Gallery & Margaret Olley Art Centre also see Gallery DownTown

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 27 May 2020 at 03.46 PM

    The Tweed Regional Gallery and Margaret Olley Art Centre will be open from Wednesday 3 June.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Please visit the website for entry details such as booking times and other restrictions that may apply. https://artgallery.tweed.nsw.gov.au/
  • Tweed Regional Museum

    Status: Open with changes/restrictions.

    Last updated on Tuesday, 30 June 2020 at 08.29 AM

    The Tweed Regional Museum Murwillumbah is now Open. The Tweed Regional Museum Tweed Heads will be open from Tuesday 15 September.

    Whilst opening dates for these facilities are being announced to assist the public with planning, Council will work to comply with any new government regulations as they are updated. This may require changes to procedures at the facilities and potentially changes to opening dates at short notice. Please visit the website for entry details such as booking times and other restrictions that may apply: https://museum.tweed.nsw.gov.au/
  • Visitor Information Centres

    Status: Open with changes/restrictions.

    Last updated on Wednesday, 3 June 2020 at 09.02 AM

    In line with NSW Government announcements that COVID-19 restrictions are beginning to ease, our Visitor Information Centres have began to re-open. The Tweed Heads centre opened on 1 June, Kingscliff will open on 8 June and Murwillumbah from 15 June.
  • Volunteering also see Donations

    Status: Open.

    Last updated on Friday, 7 December 2018 at 11.13 AM

    Volunteers make an enormous contribution before, during and after emergencies. For further information about how you can help, please visit https://www.emergency.nsw.gov.au/Pages/for-the-community/volunteering.aspx.
  • Waste see Bin services and Rubbish and Recycling Services

    Status: .
  • Water and wastewater

    Status: Open.

    Last updated on Friday, 22 February 2019 at 02.50 PM

    To view current water and wastewater interruptions, visit https://www.tweed.nsw.gov.au/Interruptions.

    If you wish to report a water issue or interruption, please phone Council on (02) 6670 2400 or 1300 292 872. After Hours, call 1800 818 326.
  • Water testing see Tweed Laboratory

    Status: .
  • Waterway assets

    Status: Open.

    Last updated on Tuesday, 19 February 2019 at 04.50 PM

    If you wish to report non-urgent issues in regards to debris clean up, erosion of waterways, riverbanks and shoreline, please visit https://www.tweed.nsw.gov.au/ReportAProblem. If the issue is urgent, please call Council on (02) 6670 2400, 1300 292 872 or After Hours on 1800 818 326.
  • Weddings see Parks and Gardens

    Status: .
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